Kuala Lumpur International Airport 2 (KLIA2)  

24 million passengers used klia2 since start of ops


20 May 2015

A total of 24 million passengers have used the Kuala Lumpur International Airport 2 (klia2) since it was operational, the Dewan Rakyat was told today. Deputy Transport Minister Datuk Ab Aziz Kaprawi said based on the customer satisfaction scores, the passengers were very satisfied with the facilities and services provided.

"An Airport Service Quality study conducted jointly by Airport Council International (ACI) and Malaysia Airport Holdings Berhad (MAHB) revealed that the customer satisfaction scores are 4.85 out of 5.0," he said when replying to a question from Datuk Raja Kamarul Bahrin Shah (PAS-Kuala Terengganu) during the question-and-answer session.

Raja Kamarul wanted the ministry to state why klia2 up till now needed many improvements after its costs soared from RM2 billion to RM4 billion and the main causes for them to occur. Ab Aziz said MAHB had spent RM14 million since May 2014 on improvement works at the klia2 apron, including works to overcome the sediments. He said the total sediment location was 23,900 sq m or 3% of the 700,000 sq m apron area. READ MORE HERE


Sandwiched between the drop-off and Main Terminal, gateway@klia2 is the bustling integrated complex that will welcome 45 million people into the largest low-cost carrier terminal in the world. These millions include not just flyers but meeters and greeters from all over the nation, and shoppers from surrounding residential districts in Sepang, Putrajaya, Bangi and Nilai - just to name a few.

With 350,000 square feet of net let-able space spanning over 4 levels, a 6,000-bay multi-storey car park and a fresh airport-within-a-mall concept, it is fertile territory for success.

Channeling people to klia2 is the Transport Hub at gateway@klia2. It links the airport to the Express Rail Link (ERL), with allotted pickup / drop-off areas for coaches, taxis, rented vehicles and private transportation.

Contact Information:

Management Office, Level 1
Terminal klia2, KL International Airport Jalan klia 2/1
64000 KLIA, Sepang

Tel:  +(603) 4065 0005
Fax: +(603) 4065 0008

Mall Operation Hours: 24 hours

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